This Crazy Writing Life’s Conversation with Emma Boyer of Written Word Media

By Steven Womack

---

I’m fascinated by origin stories. The most amazing things in life sometimes start as tiny little, almost-random occurrences. The story that intrigued me today was how a digital marketer’s mother wrote a book in 2011 and had no idea how to sell it. So the daughter stepped up, developed some new ideas about how to get an indie-pubbed book out there, then shared those ideas with other writers. The next thing you know, it’s all snowballed and taken on a life of its own.

That digital marketer was Ricci Wolman and out of those early efforts, she—together with her business partner Ferol Vernon—started Written Word Media in 2014, which today is one of the top marketing firms in the indie-pubbing arena.

I recently had the chance to have a conversation with Emma Boyer, Written Word Media’s Vice-President of Digital Operations & Author relations. Boyer joined Written Word Media four years ago and has seen the tremendous changes and growth in the independent publishing industry.

Written Word Media started out with its two best-known digital marketing platforms, FreeBooksy and BargainBooksy, but since then has branched out and created new, more targeted platforms like Red Feather Romance and NewInBooks, as well as Audio Thicket, which promotes audiobooks on numerous platforms. They also have a program that creates both Facebook ads and Amazon ads for indie authors. Another program helps authors grow that all-important author newsletter email list.

They’ve also partnered with other digital marketing platforms like Hello Books (created by those Self-Pub Formula guys James Blatch and Mark Dawson), Fussy Librarian, Ereader News Today, and Book Barbarian.

I asked Emma what the biggest challenge to beginning indie authors was. Writing a book is hard enough, but once your book is done, edited and polished, then typeset and uploaded to a publishing platform, the real struggle begins. With so many writers working and competing in the indie pub space, what’s the hardest thing to do?

“I talk to a lot of authors in my role as VP of Author Relations,” she answered. “It’s very much my job and my team’s job to talk to authors every day. What I hear the most from new indies coming into the space is that marketing is hard and that most of them did not get into writing books so they could figure out how to market them. So I think the biggest challenge, on a broad scale, is where to start. There’s a lot of information out there and you have to sift through it to find out what’s good and what’s bad. Usually, indie writers don’t have a big budget to start with, so finding things that are effective to connect with an audience is tough.”

For the past few years, Written Word Media has conducted end-of-the-year surveys to find out more about the authors they work with. The results are revealing.

“Although there are definitely some very business-minded indies out there who are making six-figures and crushing it, I would say a big, big percentage of our authors are just starting out and they just want to find readers. They just want readers to read their book. How do they find an audience? They haven’t even started to think about monetizing yet.”

For many authors who are either new to this or not yet on the Stephen King level, a key marketing strategy is to give books away. Yet for many, this seems counter-intuitive. How can you make any money giving books away?

“There’s a great debate among authors,” Emma said, “over whether or not you should give books away for free. But especially in the beginning of a career, it’s the only way to get readers. But more importantly, it’s a sound economic strategy. And remember, giving away something valuable for free is hardly something indies invented. Almost every company you can think of offers a free trial: the free samples at Costco, for instance. This strategy is not something that’s specific to books. The theory is that giving your book away for free—especially if it’s one in a series—is that for a short, concentrated period of time, you drive traffic to those who are willing to take a chance on somebody who’s not on the New York Times Bestseller List.”

There’s another benefit to this strategy. By concentrating the push in a very short time—a common WWM strategy lasts for three days—the algorithms take notice. It’s common for authors who deploy this successfully to find their Amazon ranking takes off, sometimes to #1 in a category.

This is a leap-of-faith, but Emma emphasized that there’s got to be something underlying the effort.

“You have to believe in what you do. You have to believe that your book is good.”

Then she adds, “If you don’t believe it, then maybe this isn’t the right business for you.”

When everything comes together, then momentum begins to gather. “Motion begets motion.”

One thing I noted that Written Word Media brings to the table—which so many other internet marketers don’t—is that the millions of emails that go out every day aren’t spam. Written Word Media’s business model is to target the emails to an audience that: 1) signed up for the emails; and 2) has requested specific genre book offers. So if you got a Freebooksy email in your inbox offering free Cozy Mysteries, it’s because you signed up for them and specifically requested cozies.

Written Word Media is transparent about the number of subscribers in each category. I recently did a three-day promo for the re-release of my traditionally published suspense/thriller Blood Plot. Day #1 went out to Hello Books, #2 to FreeBooksy, and on Day #3, Fussy Librarian. Over this three-day period, my book landed in over 973,000 inboxes, every one of which requested to see it.

By the end of the second day, Blood Plot was #1 in the “Serial Killer” category.

So I asked Emma the obvious next question: how did you guys compile such a huge database of potential customers?

“Well, not overnight is the answer,” she said, laughing. “We’ve been in business for fourteen years and we work hard to find those readers. But one thing I will say is that we have been very rigorous in making sure that we have high-intensity matches with readers and authors. We ask our subscribers very specific questions about what they want and what they do not want. I think that’s why people are happy and active and remain on our list. They forward it to their friends. And our subscribers can change their preferences any time they want.”

The partnerships with other platforms have also helped grow their customer base.

“We’ve been able to grow our audience by magnitudes that we wouldn’t have been able to otherwise. That’s a win, win, win…”

What’s the best way for a new indie author just coming into the indie author space to take advantage of what Written Word Media offers, I asked. Is there a secret handshake?

“What I hear sometimes from new authors,” she offered, “is I’m overwhelmed. I don’t even know where to start. So I think my real, true, concrete advice is to write to us. You can send an email to hello@WrittenWordMedia.com and someone from my wonderful team who loves books and authors will answer you. If you don’t know where to start, if you’re not really sure what genre your book falls into, if you’re not sure your cover looks enough like a fantasy/romance, if you’re not sure what kind of promo you need to start with, then the answer’s different for everybody. You don’t even have to be our customer; we’ll be happy to answer your questions. Just shoot us an email and we’ll point you in the right direction.”

As our conversation came to a close, I asked Emma if she had any last word of advice to offer indie authors.

“I think the takeaway that I always want to impart to authors is that it’s a lot harder to start than it is to keep going. So once you kind of have some momentum, keep it going, in whatever capacity you can. I would encourage anybody to just start.”

In that respect, the marketing of books is kind of like the writing process itself. Get moving, gain some momentum, and then keep going.

If you’re thinking about taking the leap, it’s a lot to think about. That’s it for this month’s installment of This Crazy Writing Life. As always, thanks for playing along.

Oh, and my three-day promo for Blood Plot? Readers downloaded just over 3,900 copies of the book, which I guaran-damn-tee you, is more than it sold when one of the Big Five published it a long time ago.

This Crazy Writing Life: Okay, Let’s Talk About The 800-Pound Gorilla: Marketing

By Steven Womack

---

Bold statement time. Ready? Here it comes…

I’d rather write five novels than market one.

I think that probably goes against the grain for most people. After all, writing’s hard. A novel is long, a grinding marathon of page after empty page that goes on months, sometimes years, before you reach the finish line.

And yet I’d rather run five of those marathons than try and sell one.

When I say that, I think there must be something wrong with me. For some reason or other, I’m uncomfortable blowing my own horn, hawking my own work. For some people, it comes easily, like drawing a breath. For me, it’s always seemed…

Well, unseemly.

When I was young, one of my best buddies got us both a summer job selling vacuum cleaners door-to-door. We got about two days of training (I still remember the spiel: The Bison, the world’s most complete home maintenance system. Guaranteed to protect your home and furniture, conserve your time and health…) and we were then turned loose on an unsuspecting neighborhood.

I think I lasted three days.

A couple of decades later, when I finally sold (there’s that word again) my first novel, I assumed the publisher would take care of all the marketing. They’d set up book signings for me, take out ads, arrange for reviews. All I had to do was cash the checks and write my next book.

Ah, what a naïve little grasshoppah I was.

Truth is, long before the genteel gentlemanly world of 19th century publishing morphed into the Darwinian dog-eat-dog cutthroat business it’s become in the 21st century, writers had to bite the bullet and learn to sell their own stuff. Now, in the age where the number of indie-pubbed writers has long surpassed the number of traditionally published authors, it’s more important than ever that writers grasp the fundamentals of marketing. When every writer is essentially a small shopkeeper slinging pages out of a tiny storefront, unless you’re willing to promote your own work, you’re never even going to get noticed, let alone make a living.

Last September, I found myself in St. Petersburg Beach, Florida at the annual Novelists Inc. conference. I’ve written about Novelists Inc. before in This Crazy Writing Life. The beauty of the Novelists Inc. conference is it’s all business. You don’t get many seminars on developing character or finding your voice with these folks. But you will get in-depth seminars on indie audiobook production and negotiating foreign translation rights contracts.

At this conference, one of the best marketing seminars I ever attended was put on by Ricardo Fayet, who’s one of the four founders of Reedsy, a company that provides support and guidance for indie-pubbed authors, as well as being a gateway connecting freelancers with writers. If you don’t know these guys, just Google them and go to their website. It’s worth the trip.

Ricardo’s written two books on marketing for indie authors: How To Market A Book and Amazon Ads For Authors. I’ve got them both and they’re well worth the price.

Ricardo’s seminar at the conference did a deep dive into the underlying psychology of marketing and a few basic principles that indie authors need to learn and deploy. It’ll make the hell of marketing a little less hellish. Let’s take a brief look at what Ricardo described.

Principle #1: It’s cheaper to retain an existing reader than acquire a new one.

It costs five time as much to attract a new reader—in money and effort—than it does to keep an old one. That’s why series are so powerful in today’s marketplace. Whether you’re Jack Konrath writing 27 installments of his Jack Daniels series books, John D. MacDonald’s 21 Travis McGee novels or J.T. Ellison’s nine novels in her Lt. Taylor Jackson series, a series quite literally builds a brand that attracts readers and keeps them. Fayet even cited one series that’s run to 112 books.

What if you’re not into series? Then develop a style and voice that becomes as identifiable and as reliable as a series. Dick Francis wrote mostly standalones (outside of his four-book Sid Halley series), but his style and voice was so distinctive that when you pick up a Dick Francis book, it’s instantly identifiable as a Dick Francis book.

Principle #2: Product trumps marketing every time.

This principle embodies the notion that, over the long run, no amount of brilliant marketing will sell a bad book. You’ve got to write an amazing book to even have a chance of competing in the literary marketplace. Fayet cited the statistic that only seven percent of traditionally published books sell over 10,000 copies.

“You can’t sell a book if it isn’t good,” he noted.

Principle #3: Decay is inevitable.

“What’s working now isn’t guaranteed to work forever,” Fayet said. “In fact, it’s almost guaranteed to peter out at some point.” All marketing and promotion efforts and strategies eventually begin to lose their effectiveness. This principle doesn’t apply only to books. All products, sooner or later, need a marketing refresh. Interest wanes, attention moves on to other things.

And a sidebar to this notion is the 80/20 rule. Eighty percent of your results will come from twenty percent of your efforts. And you must constantly look ahead. If you focus solely on today’s marketing efforts and campaigns, then you won’t be prepared for when it all stops working.

Principle #4: Steady versus Explosive Marketing.

Steady, consistent marketing efforts will get you to a certain level of sales. But you may find you’ve hit a ceiling and you’re just not breaking through to the next level.

Explosive marketing, however, requires a different approach. It requires careful planning and execution, along with good timing. If spaced out properly, explosive marketing avoids fatigue and wearing out your audience. Finally, Fayet noted, it works best for highly targeted campaigns, and for many authors, that means being enrolled in Kindle Unlimited.

Principle #5: Volume x ROI.

This is kind of a big one, folks. Start by imagining the global audience of readers: millions.

Now imagine your audience: a tiny subset of millions.

So how do you reach and then grow your tiny subset. The best strategy is to start small and cheap. Maybe that’s Amazon ASIN ads or Facebook ads. This is a highly targeted strategy, where you aim to reach the people who already read your kind of book. This may not be a huge number of readers, but your Return On Investment (ROI) is potentially going to be pretty good.

Then you aim a little higher: BookBub Featured Deals, Meta A+ ads, then maybe on to digitally targeted ads, TV, even billboards and print ads.

But remember, with each step up the marketing ladder, you’re going to reach more people. But your conversion rate’s going to go down, along with your ROI. So if you want to broaden your reach, remember that with each new and larger strategy, it becomes harder to make your money back.

Principle #6: 10% of 1000=1% of 10,000…or why you don’t need to be chasing trends.

One of the most baffling questions for many writers is the question of writing to the market or chasing trends. Of course, we all want to tap into the popular zeitgeist. If there’s a demand for something in the marketplace, we all want to meet that demand. But especially in traditional publishing, the timeline for bringing a book to market may be so far out that the trend will have passed before your book can get out there.

Just remember, Cabbage Patch dolls, Beanie Babies, and Pet Rocks were once all the rage.

On the other hand, we all want to write for a growing market. But what if you occupy a bigger place in a smaller market? Fayet noted that 10% of 1000 readers is the same number of readers as 1% of a 10,000 reader market.

This is among the most complicated and convoluted decisions a writer must make. Sometimes it’s better to stay in your lane. Should we just ignore trends?

Fayet’s answer is “Of course not!” Trends signal a growing market, but you need to weigh your decision against several factors:

Can I expect to make more money in a new genre or a new kind of book? Would I be better off just delivering what I know my current readers want?

Can I expect my existing fans to follow me?

Can I keep my sanity and have a little fun by taking a new path?

Do I know the new genre well enough to dip my toe into it? Do I have the skill set?

Can I reasonably get in on the trend in time?

This is all complicated stuff… Marketing and promotion for writers can make writing look easy. But if you keep in mind Ricardo Fayet’s six principles every writer should let guide their careers, then this mine field might not be quite so treacherous.

In next month’s episode of This Crazy Writing Life, we’ll start taking deeper dives into specific marketing strategies.

I don’t know when this installment will be published in KN Magazine. I’m writing it before Christmas, so if it comes out before the holidays, have a great one. If it’s 2025 when you’re reading this, I hope this year’s your best one ever.

And thanks for coming along for the ride.